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Question 1:

The Architecture Development Method (ADM) consists of several phases. Which two phases are correctly mapped to their activities\’? (Choose two.)

A. Phase F: Analyze cost benefits, and risk, then develop a detailed implementation and migration plan.

B. Phase E: Set the scope, constraints, and expectations for The Open Group Architecture Framework (TOGAF) project

C. Phase D: Develop architectures at three levels.

D. Phase C: Define the business architecture.

E. Phase B: Create the information systems architecture with applications and data.

Correct Answer: AC

Question 2:

Which two options are typically included in a Cisco Collaboration Architecture services proposal? (Choose two.)

A. medianet-readiness assessment services

B. compliance strategy consulting services

C. collaboration dashboard services

D. Network security readiness assessment

E. end-user documentation services

Correct Answer: AD

Question 3:

Which sequence of steps is correct for mapping business drivers with collaboration solutions?

A. Ask questions; aggregate the business drivers; map business drivers with collaboration solutions; present collaboration solution.

B. Ask questions; present collaboration solution; map business drivers with collaboration solutions; aggregate the business drivers.

C. Ask questions; map business drivers with collaboration solutions; present collaboration solution; aggregate the business drivers.

D. Ask questions; map business drivers with collaboration solutions; aggregate the business drivers; present collaboration solution.

Correct Answer: A

Question 4:

Which two options are examples of partner services that involve addressing the culture of an organization so that collaboration applications are adopted more readily? (Choose two.)

A. analysis of communication process workshops

B. application-readiness assessment

C. internal marketing

D. end-user education and training

E. development of collaboration maps

Correct Answer: CD

Question 5:

What are two reasons for virtualizing Cisco Unified Communications applications? (Choose two)

A. lower configuration costs

B. reduce licensing costs

C. reduce carbon footprint

D. lower implementation costs

E. reduce cabling, rack space, and switch port costs

Correct Answer: CE

Question 6:

Which of the following is a main business requirement in the financial services industry?

A. lower IT expenses through virtualization

B. high-performance trading

C. customer retention

D. integration of financial trading applications at the desktop

E. reduce time to market for new innovative financial products

Correct Answer: B

Question 7:

Which two options should you keep in mind when presenting a solution for the business side to the non-IT executives? (Choose two)

A. They need to know how the collaboration architecture will help achieve their strategic goals.

B. They need detailed information about the different layers of the future collaboration architecture.

C. They need to understand the applications and services that you have embedded in your architectural design.

D. They need information on how collaboration architecture will be deployed and serviced.

E. They need to know how the collaboration architecture will provide benefits and support their operational business.

Correct Answer: AE

Question 8:

Which solution is most often presented in the healthcare vertical market?

A. Mobile Warehouse Management

B. Customer Retention

C. Cisco Nurse Connect

D. Energy Efficiency

Correct Answer: C

Question 9:

Security plays an essential role in the Cisco Collaboration Architecture. In which layers of the Cisco Collaboration Architecture is security implemented?

A. Cisco provides advanced security solutions in the infrastructure and collaboration services layers while the collaboration applications layer security is ensured by third-party solutions.

B. Advanced Cisco security solutions are implemented in all layers of the Cisco Collaboration Architecture model.

C. Cisco security solutions are integrated into the infrastructure layer and partially into the collaboration services layer.

D. Security is implemented in all the layers except in the medianet services interface layer.

Correct Answer: A

Question 10:

Which of the following statements best describes the capability to enable any-to-any collaboration as one of the key Cisco collaboration differentiators?

A. Enable people to collaborate securely using any suitable endpoint device to exchange information

B. Enable a unique and effective collaboration workspace.

C. Enable voice, video, Web, and customer care collaboration applications across different cloud deployment models.

D. Enable seamless voice communication as standard for business communication.

Correct Answer: C

Question 11:

Which option is a next-generation agent and supervisor desktop that offers a user-centric design to enhance customer care satisfaction along with a collaborative experience?

A. Cisco WebEx

B. Cisco SocialMiner

C. Cisco Finesse

D. Cisco Jabber

Correct Answer: C

Question 12:

Which three options are strengths of a business-focused CIO? (Choose three)

A. industry knowledge

B. cost control

C. governance

D. relationship building

E. service delivery

F. technical knowledge

Correct Answer: ACD

Question 13:

Which two options are characteristics of Cisco collaboration cloud-based solutions? (Choose two.)

A. private cloud collaboration solution

B. data center interconnected solution

C. hosted collaboration solution partner cloud

D. security intelligence operations

E. integrated computed stacks

Correct Answer: AC

Question 14:

The customer satisfaction index is an important business Key Performance Indicator Which building block of the business model references that KPI?

A. customer segments

B. key activities


D. channels

Correct Answer: C

Question 15:

Which two questions represent market trend complexities for considering a new collaboration experience? (Choose two.)

A. How can we ensure that our employees are making the best use of all this information?

B. How do you deal with cultural and language differences, not to mention conference calls at all hours?

C. How can we make sure we and our employees are getting the information we need, when we need it?

D. How can we manage operational and capital costs in the face of increasing needs from the business?

E. How can we build customer intimacy when we have so many customers communicating with us?

Correct Answer: AD

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