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Question 1:

Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

A. Silent Monitor inbound voice calls

B. secure communication using flow around mode

C. NAT for address hiding

D. normalize SIP messages using SIP profiles

E. record calls by forking the media using build-in-bridge

F. demarcation point between networks

Correct Answer: CDF


Question 2:

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

A. SIP REFER label and SigDigits

B. SIP REFER with ICM router requery

C. SIP REFER with ICM script Send To VRU node

D. SIP REFER with custom SIP header

E. SIP REFER with routing label “rfxxxx” and standalone Cisco Unified CVP with ICM Lookup label

F. SIP REFER with ECC variable user.sip.transfer

Correct Answer: ACD


Question 3:

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration and Data Servers? (Choose two.)

A. administration server

B. real-time data server

C. analytical server

D. recording server

E. static server

F. performance server

Correct Answer: AB


Question 4:

Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

A. basic call control (answer, hold, retrieve, end, and make call)

B. advanced call control (consultation, transfer after consult, conference after consult)

C. agent historical reports

D. ready and login reason codes

E. phonebooks and workflows

F. desktop for third-party ACD

Correct Answer: ABE


Question 5:

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)

A. SIP call control messages

B. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)

C. service control

D. device and call monitoring

E. subscription control

F. device and call control

Correct Answer: BDF


Question 6:

Which three components are required in a Cisco Unified CVP VXML “standalone” server deployment model? (Choose three.)

A. Cisco Unified CVP Call Studio

B. Cisco Unified CVP VXML Server

C. Cisco Unified CVP reporting server

D. load balancer

E. ingress voice gateway

F. egress voice gateway

G. VRU peripheral gateway

Correct Answer: ABE


Question 7:

Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A. configuration requests

B. skill group data

C. routing and DMP control traffic

D. Real-Time Monitoring

Correct Answer: C


Question 8:

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

A. Boolean or proficiency

B. string or integer

C. Boolean or integer

D. proficiency or array

Correct Answer: A


Question 9:

Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)

A. An additional voice gateway is required for Silent Monitoring.

B. They extend and connect.

C. They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.

D. They are limited only to PSTN phones and mobile phone; IP phones are not supported.

E. They are required for video endpoints.

Correct Answer: AC


Question 10:

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

A. pending contacts, callbacks, retries

B. callbacks, retries, pending contacts

C. retries, callbacks, pending contacts

D. pending contacts, pending callbacks, pending retries

Correct Answer: B


Question 11:

Which type of MTP is supported with Cisco Unified Mobile Agent?

A. MTP Pass-Through

B. MTP No Pass-Through

C. MTP Pass-Around

D. MTP No Pass-Around

Correct Answer: B


Question 12:

To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?

A. route pattern

B. agent IP phone

C. CTI route point

D. translation pattern

E. translation route

Correct Answer: C


Question 13:

A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)

A. The Call Router Side B stays active, while the Call Router Side A goes idle.

B. The Call Router Side A stays active, while Call Router Side B goes idle.

C. There is no ability to make ICM configuration changes.

D. Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle.

E. The system operates as it did prior to failure.

Correct Answer: BC


Question 14:

Which failure scenario in the Cisco Unified Contact Center Enterprise solution stops all processing and routing of contact center calls?

A. ICM Call Router Side A fails at the same time that ICM Logger Side A fails.

B. ICM Call Router Side A fails at the same time that ICM Logger Side B fails.

C. ICM Call Router Side B fails at the same time that ICM Logger Side A fails.

D. ICM Call Router Side B fails at the same time that ICM Logger Side B fails.

E. ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.

F. ICM Logger Side A fails at the same time that ICM Logger Side B fails.

Correct Answer: E


Question 15:

Which two statements about the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model are true? (Choose two.)

A. With Cisco Unified Computing System C-Series Servers, you must deploy dual SAN on each data center.

B. The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.

C. Agents at remote locations must be registered to only one data center for their Cisco Unified IP Phone connections if they are using Cisco Finesse.

D. Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.

E. Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.

Correct Answer: BE


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