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Question 1:

What is the maximum number of CTI ports that a Cisco Unified Contact Center Express Standard deployment supports?

A. 200

B. 400

C. 300

D. 150

Correct Answer: C


Question 2:

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?

A. wherever the Cisco Unified CCX server is deployed

B. the Internet

C. a corporate network

D. a demilitarized zone

Correct Answer: D


Question 3:

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

A. A supervisor can use Finesse IPPA to act as an agent and accept calls.

B. An agent can sign in to Finesse IPPA and initiate call recording.

C. A supervisor can sign in to Finesse IPPA and initiate call recording.

D. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.

E. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

Correct Answer: CDE


Question 4:

Which statement is true about the ability to look up customers in Cisco Context Service?

A. Exactly one customer object is returned, based on the search parameters that are provided

B. If more than one customer object is found, a failure is returned, based on the search parameters that are provided.

C. An array of customer objects is returned, based on the search parameters that are provided.

D. Cisco Context Service does not provide the ability to look up customers.

Correct Answer: C


Question 5:

In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?

A. SMTP server

B. ASR or TTS servers

C. wallboard server

D. enterprise database

Correct Answer: B


Question 6:

Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)

A. Write Document

B. Place Call

C. Send HTTP Response

D. Cache Document

E. Create URL Document

Correct Answer: CD


Question 7:

Which three tasks are required to deploy a Cisco Unified Contact Center Express application? (Choose three.)

A. create a trigger

B. upload script to repository

C. restart the Cisco Unified CCX Engine

D. specify the maximum number of sessions

E. configure default session timeout

Correct Answer: ABD


Question 8:

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose

A. Longest available

B. Least skilled

C. Most handled contacts

D. Most skilled

Correct Answer: AD


Question 9:

In the Expression Editor panel of Cisco Unified Contact Center Express Script Editor, what are three reasons to use the Java tab ? (Choose three.)

A. to invoke a specified method of a custom Java class

B. to reference a variable of a custom Java Object

C. to pass variables between two different workflows

D. to create an object for the purpose of executing methods on a remote computer

E. to get a reference to the Contact and Session states

F. to allow for arguments to be passed to a specified method

Correct Answer: ABF


Question 10:

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine “Java out of memory” crash? (Choose three )

A. Collect the thread dump for Cisco Unified CCX Engine

B. Check to see if the customer has installed any third party applications

C. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.

D. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool

E. Talk to the customer about the deployment and usage pattern.

F. Check the Cisco Unified CCX Serviceability Control Center

Correct Answer: CDE


Question 11:

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

A. the system page on Cisco Unified Contact Center Express Administration

B. Cisco Desktop Administration

C. Control Center on Cisco Unified Contact Center Express Service ability

D. Cisco Unified Communications Operating System Administration

Correct Answer: C


Question 12:

What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?

A. 75

B. 25

C. 50 D. 120

Correct Answer: C


Question 13:

Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?

A. Cisco Unified Communications Manager server

B. DNS server

C. NTP server

D. SMTP server

Correct Answer: D


Question 14:

Which three fields are used to define a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

A. Agent Name

B. WrapUp Time

C. Service Level

D. Overflow CSQ

E. Automatic Work

F. CCX Application

Correct Answer: BCE


Question 15:

Which three things cannot be validated by using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

A. number of silent-monitoring and remote-monitoring sessions

B. bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment

C. number of historical reporting sessions

D. bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX

E. number of ASR and TTS ports

F. bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment

Correct Answer: BDF


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