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Question 1:

Which three statements are reasons why customers consider Cisco as their collaboration solutions partner? (Choose three.)

A. The Cisco collaboration portfolio is built on open standards and stands for collaboration interoperability.

B. The Cisco collaboration portfolio is exclusive to software rather than hardware solutions.

C. The Cisco collaboration portfolio is creatively designed with a single solution model that fits all customer choices.

D. Cisco has the most comprehensive collaboration portfolio and flexible delivery model offerings in the market.

E. Cisco is the market leader with the best-in-class telephony, conferencing, and video solutions.

F. The Cisco comprehensive and flexible collaboration portfolio is lowest-priced option when compared to competitors

Correct Answer: ADE


Question 2:

Which two options represent the critical concerns of a desktop application manager regarding Cisco Collaboration Architecture? (Choose two.)

A. Implementing instant messaging can become a security threat. How secure is your Collaboration application?

B. I\’m concerned about integration into our existing application infrastructure

C. Can your Collaboration application self-diagnose problems\’?

D. I\’m concerned about the reporting capabilities of your desktop collaboration application

E. Collaboration sounds sophisticated, but how does this support our sales force?

Correct Answer: AB


Question 3:

Security plays an essential role in the Cisco Collaboration Architecture In which layers of the Cisco Collaboration Architecture is security implemented?

A. Advanced Cisco security solutions are implemented in all layers of the Cisco Collaboration Architecture model.

B. Security is implemented in all the layers except in the medianet services interface layer.

C. Cisco security solutions are integrated into the infrastructure layer and partially into the collaboration services layer

D. Cisco provides advanced security solutions in the infrastructure and collaboration services layers while the collaboration applications layer security is ensured by third-party solutions.

Correct Answer: D


Question 4:

You are discussing Cisco Collaboration Architecture with the IT manager of an organization. Which three statements are effective responses that relate to the IT manager\’s concerns? (Choose three)

A. Collaboration tools improve upon ways in which corporations can enforce employee accountability.

B. The Collaboration Architecture, by design, ensures the highest availability.

C. Improved collaboration tools improve the end-user experience and will make the IT manager more popular

D. A centralized Collaboration Architecture deployment will ease management and save money.

E. Initial costs may be higher, but comparing the Total Cost of Ownership over a five-year period will show that the Cisco product is less expensive.

F. A fully-deployed Collaboration Architecture supports efficient training in a variety of ways

Correct Answer: BDE


Question 5:

Which two options are business requirements in the retail vertical market? (Choose two.)

A. Supply chain agility

B. Customer experience transformation

C. Customer intimacy

D. Increase employee productivity

E. Collaborative customer experience

Correct Answer: AD


Question 6:

Which of the following is the last step when mapping business requirements with Cisco Collaboration Architecture?

A. Map business model elements with the value chain.

B. Map important technical KPIs with customer process flow.

C. Map collaboration maps (diagrams) with Cisco Collaboration Architecture

D. Map process flow tasks with the collaboration map

E. Map value chain and value network with Cisco Collaboration Architecture applications

Correct Answer: C


Question 7:

Which digital signaling is correctly mapped to its functionality?

A. T1 PRI NFAS – Used to connect to the PSTN where caller ID is required and PRI is not an option

B. T1 CAS – Used widely in North America to connect to the PSTN or PBXs

C. T1 FGD – Uses a single D channel to control multiple spans of T1s with only B channels option

D. T1 and E1 PRI – Uses the Q Signaling variation of the basic ISDN specification

Correct Answer: B


Question 8:

Which three statements describe Cisco Enterprise License Manager? (Choose three)

A. It enables customers to see whether they require additional licenses and how the purchased licenses are utilized.

B. It is centralized and free, and it manages licenses across multiple clusters through license management, reporting, and compliance systems.

C. It includes soft clients, applications server software, and licensing on a per-user basis.

D. It is available in Professional, Standard, and Entry Editions.

E. It is an enterprise-wide management tool for all Cisco Collaboration licenses

Correct Answer: ABE


Question 9:

Which two options are typically included in a Cisco Collaboration Architecture services proposal? (Choose two.)

A. Competitive assessment

B. Collaboration dashboard services

C. End-user documentation services

D. Compliance strategy consulting services

E. Medianet-readiness assessment services

Correct Answer: AE


Question 10:

Which feature in Cisco WebEx is the most important differentiator compared to other vendors in the collaboration technology?

A. Cisco WebEx is always installed on-premises

B. With an account, everyone can join Cisco WebEx meetings.

C. Web conferencing service is delivered over a proprietary network, which is optimized for security, performance, and reliability.

D. Cisco WebEx could be installed or collocated with Cisco Unified Communications Manager

Correct Answer: C


Question 11:

Which three options are assessment types for gap analysis? (Choose three.)

A. Architectural assessments

B. Operational assessments

C. Business assessments

D. Outsourcing assessments

E. Technology assessments

F. Virtualization assessments

Correct Answer: ABE


Question 12:

Which option is a next-generation agent and supervisor desktop that offers a user-centric design to enhance customer care satisfaction along with a collaborative experience?

A. Cisco WebEx

B. Cisco SocialMiner

C. Cisco Finesse

D. Cisco Jabber

Correct Answer: C


Question 13:

Which three roles belong to an informal buying center that the account manager must be aware of? (Choose three)

A. Dealer

B. Gatekeeper

C. Buyer

D. Seller

E. Initiator

F. Partner

Correct Answer: BCE


Question 14:

The customer satisfaction index is an important business Key Performance Indicator Which building block of the business model references that KPI?

A. Channels

B. CRM

C. Key activities

D. Customer segments

Correct Answer: B


Question 15:

Which of the following deployment scenarios will be most suitable for a customer that requires full telephony feature transparency, requires high availability and has two sites with 3000 IP phones connected via a low-delay connection?

A. Intermedia engine solution

B. Multisite WAN with centralized call processing

C. Multisite WAN with distributed call processing

D. Clustering over the IP WAN

Correct Answer: D


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